A fix has been implemented and we are monitoring the results.
Posted Jan 20, 2026 - 15:58 PST
Update
- Start Time: ~08:17 - Region: United States
Impact: Partial service disruption
Summary: We experienced a service disruption in the US platform due to an underlying infrastructure hardware fault.
Current Status: - A core part of the network is impacted - Recovery actions for affected infrastructure are ongoing. - No data loss has been identified.
Actions Taken: - Isolated the affected infrastructure - Continued remediation to ensure platform stability
Next Update: Further updates will be provided as recovery is completed or if status change.
Posted Jan 20, 2026 - 13:47 PST
Identified
Our engineering team has identified the issue and is actively working to restore full performance.
Posted Jan 20, 2026 - 13:44 PST
Investigating
We are experiencing issues with a core router.
Posted Jan 20, 2026 - 13:41 PST
This incident affected: 2talk Calling Platform (Network), 2talk Cloud PBX, Mobile app, and Desktop app.